Neiman Marcus in Garden City, NY Open now

Reviews about Neiman Marcus

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  February 16, 2020, by Michelle Michellin
  Neiman Marcus supposed to be an exclusive store...it's exclusive...but for being the only store (that I know) with a bunch of airheads, partisan but dress to impress customer service walking around the store like mummies in a cemetery....cemetery? yes, because this place at Roosevelt Field Mall is always empty...no wonder why. But these characteristics go from the bottom to the highest positions. This is my story........ Less than 60 days ago I bought a hair product that the sales lady recommended as a great one...not true: it damaged my hair. I went to return it but they wouldn't let me cause I used 2 drops of the product (directions)....I had to use it ( I didn't bought it to exhibit in my living room)..... NM have a stupid return policy (they're doing so bad..they have to make $$$somehow): 1.- 60 days return (that wasn't my case) 2.- item shouldn't be use; however the policy doesn't say "no return for used products regardless the results". Any other store would have returned it. Legally I would have had the money back. Trying to avoid further steps, I called the store manager, but instead I was transfer to his/her assistant...this woman is worst than all customer service and similar together ...She denied my return, she didn't even say I am sorry...however she voluntarily offered to send me (fedex) some samples to fix my hair....I didn't ask for: she made the offer, BUT she didn't send them, ever - I never received the samples - . Weeks later I called her, not for the samples (I am not rich but I can buy my own things). I called her because this was a matter of principles. This was a matter of self-respect (something that obviously she doesn't know about it). A compromise is only for people with integrity and honor. she made a compromise (offer) with me but she didn't keep it because she is not a person with these characters. Guess what? she insisted that she send me the products; that she has the receipt from fedex. I am not responsible for what she says...she can say whatever she wants; that doesn't mean it's true. I am responsible for what I say...I never received the samples. My credit card contacted her -waste of time-. My credit card gave me the full credit on their own (no fighting for charges: not even they want to do anything with her). I got my money which is good. I appreciate what my credit card did for me. Regardless the humiliation, the mocking, the harassment (part of this story)... I consider depending whom is coming from (not worthy but just this review )This store is not a good one...Store is what their workers are. BE AWARE!!